Frequently Asked Questions

We ship to Bahrain, Kuwait, Oman, Qatar, Saudi Arabia, and the United Arab Emirates. Orders are processed within 1-2 business days. Delivery within the Kingdom typically takes 3-5 business days, while international shipments may take 5-10 business days. Once your order has shipped, you will receive an email with a tracking number for real-time updates on the shipment status.

At Teddy, customer satisfaction is our priority. You can request a return or exchange within 14 days of receipt. The product must be in its original condition, unused and unwashed, with all original packaging and tags intact. If the product is defective or the error is on our part, we will cover the return shipping costs. To contact us, please email info@teddysa.com.

Once your order has shipped, we will send you an email containing the tracking number and a link to the shipping company's website. You can use this information to monitor your shipment's progress and receive real-time updates until your order is delivered.

We offer several secure payment methods, including major credit cards (Visa, Mastercard, Mada, and American Express), Apple Pay, and some approved local payment methods. All transactions are processed using state-of-the-art encryption technologies to protect your financial information.

Our customer service team is available Monday through Friday to assist you and answer your questions. You can contact us via email at info@teddysa.com, and we aim to respond to all messages within 24 hours.