FAQs

We ship to Bahrain, Kuwait, Oman, Qatar, Saudi Arabia, and the United Arab Emirates. Orders are processed within 1-2 business days. Delivery times generally range from 3-5 business days for domestic shipments within Saudi Arabia, and may take 5-10 business days for international destinations. Once your order is dispatched, you will receive an email with a tracking number for real-time updates.

At Teddy, customer satisfaction is our priority. You can request a return or exchange within 14 days from the delivery date. Items must be in their original condition, unworn, unwashed, and with all original packaging and tags intact. If the item is defective or if there is an error on our part, we cover the return shipping costs. Please contact us at info@teddysa.com for assistance.

Once your order is shipped, we will email you a tracking number along with a link to the courier’s website. You can use this information to monitor your shipment’s progress and receive real-time updates until delivery.

We offer a range of secure payment options including major credit cards (Visa, MasterCard, Mada, American Express), Apple pay, and select local payment methods. All transactions are encrypted to ensure your financial information remains safe and private.

Our customer support team is available Monday through Friday to assist you with any questions or concerns. You can reach us by sending an email to info@teddysa.com. We aim to respond to all inquiries within 24 hours.